FAQ

Pro Golf Shop caters to golf enthusiasts of all levels – from beginners looking for their first complete set to seasoned professionals seeking cutting-edge equipment. Our product range and services are designed for golfers who value premium equipment, reliable global delivery, and exceptional customer service.

We specialize in fast, reliable worldwide delivery of premium golf equipment. With our streamlined processing system, carefully packaged products, and multiple shipping options, we ensure your golf gear arrives when you need it, no matter where you play (excluding some remote areas).

Our comprehensive selection includes:

• Golf clubs (Drivers, Fairways, etc.)
• Golf bags (Cart Bags, Tour Bags, etc.)
• Accessories (GPS devices, watches, markers, tees, towels)
• Practice equipment (mats, grips, headcovers)
• Fitness accessories and electric trolleys

Our product descriptions include detailed specifications to help you make informed decisions. For personalized recommendations, please email our golf experts at [email protected] with details about your current equipment, handicap, and playing style.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely.

Absolutely. We use industry-standard encryption to protect all payment information. We never store your complete payment details on our servers.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We offer two shipping methods:

1. Standard Shipping ($12.95): Uses premium carriers (DHL or FedEx) with delivery in 10-15 days after shipping. Includes full tracking.
2. Free Shipping: Available on orders over $50, uses EMS with delivery in 15-25 days after shipping.

We typically process and ship orders within 1-2 business days. You’ll receive a confirmation email immediately after ordering and a shipping notification with tracking information when your order ships.

Yes! We proudly serve golfers worldwide (excluding some remote areas in Asia and other regions). All international shipments include complete customs documentation. Note that delivery times may vary slightly based on destination country customs processing.

Once your order ships, you’ll receive an email with tracking information. You can use this tracking number to monitor your package’s progress through the carrier’s website.

While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to customs processing or other factors beyond our control. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate.

We stand behind all our products. If you’re not completely satisfied, you may return items within 15 days of receipt for a full refund or exchange. Items must be in original, unused condition with all packaging and tags.

Please email [email protected] with your order number and reason for return. We’ll provide return instructions and a return authorization number. Returns without authorization cannot be processed.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Our golf experts are ready to help! Email us at [email protected] for any questions about products, orders, or deliveries. We typically respond within 24 hours.

Our headquarters and warehouse are located at:
4216 Kenwood Place, Plantation, FL 33317, USA