At Pro Golf Shop, we stand behind the quality of our premium golf equipment and accessories. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your shopping experience remains exceptional.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following products cannot be returned:

  • Golf Grips (once installed or removed from packaging)
  • Golf Practice Mats (with signs of use)
  • Personalized or custom-ordered items

Return Process

  1. Submit a Return Request: Email our customer service team at [email protected] with your order number and reason for return. You may use our template below.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship Your Return: Send the package to our warehouse at:
    Pro Golf Shop Returns
    4216 Kenwood Place
    Plantation, US 33317

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear Pro Golf Shop Customer Service, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] SKU/Item Number: [If available] Reason for Return: [Please specify: Wrong Size, Defective, Changed Mind, etc.] Please advise on next steps for processing this return. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Please allow additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

For exchanges of the same product in a different size or color:

  1. Follow the standard return process above
  2. Include a note specifying your preferred replacement item
  3. We’ll ship the replacement once we receive your return

Note: For exchanges to a different product, we recommend processing a return and placing a new order.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return shipping label if applicable

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs fees
  • Refunds will be issued in US Dollars

If you have any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to help you get the most out of your golf equipment.