Welcome to Pro Golf Shop (“we”, “us”, or “our”) at www.elitegolfshopus.com. These Terms and Conditions govern your use of our website and purchases of our premium golf equipment and accessories. By accessing our site or making a purchase, you agree to these terms.

1. Our Customers

Pro Golf Shop serves golf enthusiasts seeking:

  • High-quality golf clubs (drivers, fairways) and accessories
  • Specialized golf equipment (GPS devices, practice mats)
  • Premium golf bags (cart bags, tour bags) and trolleys
  • Performance-enhancing golf gear (grips, tees, markers)

Our products are designed for serious golfers who value professional-grade equipment and exceptional service.

2. Website Use

2.1 User Obligations

By using our website, you agree to:

  • Provide accurate account and order information
  • Use the site only for lawful purposes
  • Not reproduce, duplicate, or exploit any content without permission
  • Not attempt to gain unauthorized access to our systems

2.2 Intellectual Property

All content on this site (logos, text, images, product designs) is the property of Pro Golf Shop and protected by intellectual property laws. Unauthorized use is strictly prohibited.

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, you may return it under our Returns Policy.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after ordering, we will notify you and either cancel the item or offer a suitable alternative.

3.3 Services

We provide:

  • Secure online ordering
  • Worldwide shipping (with some restrictions)
  • Responsive customer support
  • Fair return and refund policies

4. Orders & Payments

4.1 Order Process

When you place an order:

  • You will receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • You will receive shipping confirmation with tracking information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing & Currency

All prices are in US Dollars (USD). International customers may see currency conversion fees based on their payment method.

4.4 Order Cancellations

You may cancel your order within 2 hours of placement by contacting customer service. Once processing begins, cancellations may not be possible.

5. Shipping & Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after shipment
  • Free Shipping (orders over $50): Via EMS, 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to:

  • Certain remote areas in Asia
  • Other locations we deem logistically challenging

International customers are responsible for any customs duties, taxes, or import fees.

5.3 Delivery Issues

If your package is lost or significantly delayed (beyond estimated delivery windows), contact us immediately at [email protected].

6. Returns & Refunds

6.1 Return Policy

You may return most items within 15 days of receipt if:

  • Item is unused and in original condition
  • Original packaging is intact
  • Proof of purchase is provided

6.2 Non-Returnable Items

For health/safety reasons, these cannot be returned:

  • Installed golf grips or those removed from packaging
  • Golf practice mats showing signs of use
  • Personalized/custom items

6.3 Return Process

  1. Email [email protected] with your order number and reason for return
  2. Wait for our RMA number and instructions (within 2 business days)
  3. Ship the item to: Pro Golf Shop Returns, 4216 Kenwood Place, Plantation, US 33317

Return shipping costs are the customer’s responsibility unless the return is due to our error.

6.4 Refunds

After we receive and inspect your return:

  • Refunds processed within 5-7 business days
  • Original shipping fees are non-refundable (unless our error)
  • International refunds issued in USD

6.5 Damaged/Defective Items

Contact us immediately with photos of the damage. We will arrange for replacement or refund, including return shipping if applicable.

7. Liability Limitations

Pro Golf Shop’s liability is limited to the purchase price of the product. We are not liable for:

  • Consequential or incidental damages
  • Product misuse or improper maintenance
  • Delivery delays beyond our reasonable control
  • Customs issues in international shipments

8. Privacy & Data Protection

Your privacy is important to us. All personal data is handled according to our Privacy Policy, available on our website.

9. Governing Law

These Terms are governed by the laws of the State of Florida, USA. Any disputes shall be resolved in the courts of Broward County, Florida.

10. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top indicates when changes were made. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions about these Terms or any order:

Email: [email protected]
Address: 4216 Kenwood Place, Plantation, US 33317